FAQs

What are my payment options?

• We accept Visa, MasterCard, American Express, and Discover credit cards. PayPal, Google Pay, and Apple Pay are also accepted.

Do I pay sales tax?

• Texas residents are required by law to pay sales tax. No sales tax will be applied to orders shipped to any other states.

Will I receive an order confirmation?

• After placing your order, you will receive an email confirmation.

What is your cancellation policy?

• Cancellations must be made within 6 hours of ordering by sending an email to care@koalalabels.com. Your cancellation will be processed, and you will receive an email confirmation within 1 business day.

Can I place an order over the phone?

• At this time, orders must be placed online from our website.

Are Koala Labels safe?

• Product safety was our top priority when designing and manufacturing Koala Labels. Our pediatrician-recommended personalized labels are made of safe FDA compliant non-toxic material, which is phthalate, lead, and BPA FREE. Koala Labels are CPSIA tested to ensure compliance which enables us to meet and maintain quality, safety, and performance standards. Koala Labels however, are not toys. Adult supervision is recommended during use.

Are sippy cups and/or bottles included with my custom label order?

• Sippy cups and/or bottles are not included and must be purchased separately.

SHIPPING

We are currently offering FREE SHIPPING on all domestic orders over $29.99.

Please see the following terms and conditions:

• Applies only to U.S. orders shipping to a single address.
• The purchase minimum excludes sales tax and promotional discounts.
• Offer cannot be combined with other discounts.
• No adjustments will be made to prior orders.
• We reserve the right to discontinue this offer at any time without notice.

Where do you ship?

• We currently ship to all 50 states, Puerto Rico, and Guam. International shipping is also available. Promotional free shipping applies only to shipments with U.S. addresses. Shipping fees can be viewed once items are placed in the cart.

Do you ship to addresses outside the U.S.?

• Yes, we currently ship to Canada. International shipping cost includes tracking information with your shipping confirmation email.

When will my order ship?

• Please allow 3 to 5 business days for normal processing.
• Expedited RUSH PRIORITY MAIL orders will usually ship within 1 to 2 days.
• You will receive an email confirmation with tracking information once your package has shipped.
• Please allow 1 extra business day if your order was placed during a holiday.

• Before applicable taxes.
• Rates are subject to change without notice.
• The U.S. Postal Service (USPS) is utilized for standard First Class shipping and Priority Mail.
• Estimated shipping times at checkout are not guaranteed and do not include processing time.
• Packages that are returned due to incorrect addresses provided by the customer are subject to an additional shipping fee.

What is your Privacy Policy (Is my personal information safe)?

Our customer’s privacy is very important to us. All information collected by Kidaroo Crew, LLC is kept confidential. To better protect your privacy, the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any questions or concerns. As part of the order process, the following information is collected from shoppers: 

Name 
Shipping/Billing Address 
Email address 
Phone number 
Credit/Debit Card Information 

The information we collect is used to fill orders and to contact buyers if we have questions about your order. Customers may choose to receive occasional emails and promotions. We will never sell, trade, or release your information to third parties. The only time we may share your information is to comply with law as a way of protecting consumers. We use industry standard security techniques to help protect against the loss, misuse or alteration of any information collected from you. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website. Be assured that we are dedicated to providing our customers a safe and secure online shopping experience.At any time, you may choose to stop receiving marketing or promotional e-mails, update and correct your personal information, request that we no longer use your information to provide you services, or request removal of your personal information. Please let us know by sending an e-mail with your request and current contact information to: care@koalalabels.com

What is your refund policy?

• We are confident in the designed durability of our personalized labels and want you to be completely satisfied with your purchase. If one of your custom labels should tear or break within 90 days of purchase, please contact us for replacement. Your custom labels are not eligible for replacement after 90 days from the date of purchase. Please note that custom engraved labels cannot be resold, therefore all sales are final and not refundable unless we make an error during the personalization process. Please check that you have correctly spelled/typed the desired personalization before submitting your order, as this information is used to manufacture your custom labels.
  

Our goal is to provide a great shopping experience for our customers through the unique high quality personalized labels we offer, a user-friendly website, and exceptional customer service. Our custom labels are innovative and practical, but also the highest quality. We appreciate and encourage your feedback. Our hope is that the ability to easily interact with us about our products, our website, and our customer service will help to keep our products and services relevant and our customers happy.

Thanks for being our customer!